Informal e-mail writing.

E-MAIL WRITING. 

1. E-MAIL ADDRESSES. 

REVISION.


1. informal email writing.

 

Exemple 2.

Exemple 3. Informal business e-mail.

EXERCISES. 

1.  Sending and recieving e-mails. 

 

2. Organising your e-mails.  

 

3. Starting and finishing e-mails. 

 

4. Making arrangements. 

 

5. Enquiries. 

 

6. Organizing your writing. 

 

7. Proofreading. 

 

8. E-mail etiquette. 

 

 

Hi Dave,

I hope that everything is OK over there. I just have a few questions about the Skipton Airport Project.

First, can you give me an update on where you are on the project? I'd also appreciate if you could explain what the current issues with the delivery system are? And confirm when you expect them to be resolved.

Also, at the end of our last meeting I asked for a copy of the latest Project Report. I still haven't received one. Can you forward it to me?

Can you also confirm if the post-installation support covers the equipment 24 hours a day? And what is actually included in the support? We'd especially like to know if the cost of parts and labour are included in the package? We need this information as soon as possible.

And lastly, we're thinking about extending the period of the post-installation support from your company from 6 months to 12 months. Can you give us a quote for this extension?

Please get back to me with the information as soon as possible.

Thanks,



Ian McAdam
Development Manager




WRITING EXERCISE.

1. Write an informal email to a friend.  Some ideas are given below, but adapt and change them as you wish.

• Ask your friend how they are.

• Ask about their recent holiday. Idea: say you’d like to see the photos.

 • Ask what they have been doing since they got back.

 • Give your friend your own news.

• Invite your friend to come and stay with you. Idea: suggest a time and some things you could do.

• Say you are looking forward to hearing from them.


EMAIL 1

1. Write to a customer to tell them that the product/service they want is not available at the moment. Prepare the situation using the questions below. The information can be real or imaginary.

• What is your company’s business? What products/services do you offer?

• What is the particular product/service that you normally offer, but is not available at the moment?

• Why?

 • When is it going to be available again?

• Who is the customer that you are writing to? Why do they need your product/service?

• Are you going to promise any action, give additional information, offer help, or simply say that you will tell them when the product/service is available again?


 Now write the email in a formal/neutral style. When you finish, work with a partner. Check each other’s grammar, spelling, punctuation and style. Is everything clear, well-structured and easy to understand? 


EXTRA

GRAMMAR REVISION.