Unit 2. Workplace English.



LISTENING

Vocabulary: The following words are found in the conversation. What do you think is the main topic of the conversation?
office supplies, fax, brochure, service, computers, answering machines

 LISTEN:    Business communication


1. Why can't Elaine Strong answer the phone?
A. She's in a meeting.
B. She's out of the office.
C. She's talking with another customer.
2. What does the caller want the secretary to send?
A. information on after-sales service
B. a picture of the newest computers
C. a list of software products

3. What time should the secretary send the material?
A. 2:30 PM
B. 3:30 PM
C. 5:00 PM

4. What is the caller's name?
A. Cordell
B. Kordel
C. Kordell

5. What is the caller's telephone number?
A. 560-1287.
B. 560-1828
C. 560-2187



PHONE ENGLISH.

Talking business.







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